FREQUENTLY ASKED QUESTIONS

 

QUESTIONS

 

  1. What do I need to play MPEG1 files (.mpg)

  2. What do I need to play Windows Media 9 files (.wmv)

  3. How do I download or watch a movie

  4. The very high quality movies play slow or chunky

  5. How often do you update the site and add new movies

  6. I want to cancel my subscription

  7. How fast is your site?

  8. Is there a limit on the number of files I can download?

 

ANSWERS

 

  1. What do I need to play MPEG1 files (.mpg)

    You need a standard MPEG1 decoder.
    MPEG-1 is a very old standard. Your computer should be able to play it
    with any good player unless you have a dinosaur.

    We recommend
    - that you install Windows Media Player 9 or above.
    Once installed you should be able to play MPEG-1 files

    MAC users: Download Windows Media player for MAC

    DOWNLOAD WINDOWS MEDIA PLAYER HERE

     

  2. What do I need to play Windows Media 9 files (.wmv)

    You need Windows Media Player 9 or above and windows 98
    or above.

    DOWNLOAD WINDOWS MEDIA PLAYER HERE

     

  3. How do I download or watch a movie


    To download a file on your computer, you should right click on the
    'download' link and choose 'save as' to save the movie on your
    hard drive. Once downloaded, you can watch it on your PC by using
    Windows Media Player or Quicktime(MPEG-1 ONLY).

    If you have a CABLE/DSL connection, you can watch a movie
    in real time by clicking on the 'View now' link of the streaming
    version of the movie. By clicking on the link,  Windows Media Player
    will start and play the selected movie.
    (You may have to re-enter your username and password)

     

  4. The very high quality movies play slow or chunky

    Your computer is probably not enough powerful to properly decode
    big WM9 file in real time. Download MPEG-1 files instead.
    MPEG-1 files are smaller and requires less CPU processing.

     

  5. How often do you update the site and add new movies

    We at least 1 new scene per day!

     

  6. I want to cancel my subscription



    If you want to cancel you subscription, you need to do it with probilling
    or verotel as you're a customer of one of them.

    MOST MEMBERS:
    Click here to go to verotel website and cancel your subscription

    Click here to go to probilling website and cancel your subscription
     

  7. How fast can is your site?

    We are directly connected to 2x gigabit fiber connection with tier1
    carriers. In most case, you should be able to get the full speed of your
    connection (Usually around 500 Kb/s with a cable modem or DSL).
     

  8. Is there a limit on the number of files I can download?

    There is no limit at all on your downloads.

 

 

 

Any other questions? Contact us!

support@crystalclearmovies.com